Policies

We want every customer to feel confident when ordering from us. If something goes wrong with your order, we’re here to help.

Eligibility for Refunds or Replacements

You may request a refund or replacement if:

• Your item arrives damaged or defective

• You receive the wrong product

• Your order is significantly incomplete

To qualify, issues must be reported within 7 days of delivery.

How to Request Help

If you experience any issue, please contact us with:

• Your order details

• A description of the issue

• Photos of the product (if applicable)

Email:  companiongroupllc@gmail.com

Non-Refundable Situations

We are unable to offer refunds if:

• The request is made after the 7-day window

• The item has been used or damaged after delivery

• The issue is due to incorrect handling or misuse

Processing Time

Once your request is reviewed, we will respond within a few business days. Approved refunds or replacements will be processed as quickly as possible depending on the situation.

We aim to handle all issues fairly and make sure customers receive the products they ordered in proper condition.

By accessing this website or placing an order, you agree to the following terms and conditions. Please read them carefully before purchasing.

General Use

This website is operated to provide educational STEM kits and student learning tools. All content, product descriptions, and pricing are subject to change without notice.

We reserve the right to:

• Update or modify product listings

• Adjust pricing or availability

• Refuse or cancel orders if necessary

Orders and Payment

Once an order is placed and payment is completed, we begin processing your order. Orders cannot always be changed or canceled once they are in processing.

Product Information

We aim to ensure all product descriptions and details are accurate. However, minor differences in appearance, packaging, or components may occur due to supplier variations.

Shipping

Shipping times vary depending on location and supplier processing. Estimated delivery times are provided but are not guaranteed.

User Responsibility

By using this site, you agree not to:

• Use the website for fraudulent activity

• Attempt to disrupt or misuse the system

• Provide false information during checkout

Limitation

We are not responsible for delays caused by shipping carriers, customs, or external factors beyond our control.

For any questions, contact: companiongroupllc@gmail.com

Your privacy is important to us. This policy explains how we collect, use, and protect your information when you use our website.

Information We Collect

When you place an order or contact us, we may collect:

• Your name

• Email address

• Shipping address

• Order details

We only collect information necessary to process and deliver your order.

How We Use Your Information

Your information is used to:

• Process and fulfill orders

• Communicate order updates

• Provide customer support

We do not use your information for unrelated purposes.

Data Protection

We take reasonable steps to keep your information secure. Access is limited to only what is needed to complete your order.

Sharing Information

We do not sell, rent, or trade your personal information. Your data is only shared with trusted services required to complete your order (such as shipping providers).

Cookies and Tracking

This website may use basic cookies to improve functionality and user experience. These do not collect personal data.

Your Rights

You may request access, correction, or deletion of your personal data by contacting us.

Email: companiongroupllc@gmail.com